Returns & Exchanges
SHIPPING IN THE UNITED STATES
Our styles will ship from within the United States, for these styles, we offer 2 to 3 day UPS ground shipping. Please allow 1-2 business days for processing plus 2-3 days for shipping.
Please email us for international shipping quote at firstname.lastname@example.org
For our international customers, please be aware that our shipping fees do not include international taxes & duties levied by your country’s customs which may be payable by you upon delivery. Payment may be necessary to release your order from customs upon arrival. If the package is forfeited at customs due to non-payment of taxes and tariffs , the customer will be responsible for the cost of return shipping. Please direct all shipping questions to email@example.com
All shipping delivery times are estimates and not guaranteed.
When placing your order, please review your shipping information carefully. We are not responsible for lost or missing orders that result if an incorrect or partial address is provided.
A NOTE ABOUT HANDMADE KNITWEAR
There is a lot of handwork that goes into making each garment and can result in some irregularities which also makes them one-of-a kind.
RETURNS AND EXCHANGES
We accept returns and exchanges on any unworn garments within 7 days of delivery. After 7 days all sales are final. All returns must include all original receipts and tags. To exchange for a new style or new size, please send us an email with your current purchase information, and what size or style you would like to exchange for. Send all emails to firstname.lastname@example.org with this information and we will get back to you as soon as possible and authorize the exchange.
FOR RETURNS ON ORDERS IN THE UNITED STATES:
Please mail returns to:
79 Irving Place, Brooklyn, NY 11238
FOR RETURNS ON ORDERS OUTSIDE THE UNITED STATES :
Please contact us for international returns at email@example.com
All shipping and insurance costs are non-refundable, and are at the expense of the customer. We suggest using a reputable courier to return your items as we are not responsible for any lost or stolen merchandise incurred when shipping returns.
Refunds will be processed in the form in which payment was received. Please allow up to 10 days for the refund to be processed. Unless noted, the total will be returned minus the applicable shipping charges. We reserve the right to refuse any returned items that do not meet our return policies or if it appears that they have been worn, used or damaged by the customer.
ALL STYLES ON SALE ARE FINAL SALE.